FREQUENTLY ASKED QUESTIONS

1. What is the purchasing process like?

  • The purchasing process is very easy, just follow these steps:
    • Add the products you want to purchase to your shopping cart; the button is located on each product page.
    • When your order is complete, click Checkout . This will take you to a page where you can fill in your shipping information.
    • We'll present you with three payment options: PayPal Plus, Credit Card, or Bank Deposit. Choose the one that works best for you.
    • You should then receive a confirmation email.

2. What payment methods do you accept?

  • Payment for the Product may be made by credit card, PayPal Plus, or bank deposit.

3. Which states do you ship orders to?

  • To the entire Mexican Republic.

4. Do you ship internationally?

  • Currently, we only ship within Mexico. We hope to be able to ship internationally soon!

5. Who will deliver my order?

  • The supplier that fulfills the orders is FedEx.

6. What is the delivery time for my order?

  • Once your order has been processed and your payment has been confirmed by your bank, the purchased item(s) will be shipped via FedEx.

  • You will receive your shipment within 3-5 business days of receiving your purchase order. Saturdays and Sundays are not valid for order processing.

7. What is the shipping cost?

  • If your purchase is less than $799.00MX, shipping will cost from $130.00MX.

  • You will receive your shipment within 3-5 business days of receiving your purchase order. Saturdays and Sundays are not valid for order processing.

8. How can I track my order number?

  • You will receive a shipping notice via email containing the tracking code and information to check the status of your package.

9. I would like to change the shipping address of my order

  • If the product is not yet packaged, please contact our Customer Service for more information.

10. When are there promotions?

  • We have frequent promotions! The best way to stay informed is to follow us on social media, subscribe to our newsletter, and visit our website www.vogliacolor.com.